Customer Testimonials
No hassle. Quick in and out. Staff friendly and welcoming. Excellent service I will keep using your service department!
Service department I had a great experience with Hanlee Napa Subaru's service department, will definitely be back in the future.
Service was fine but new customer checkin took a long time and the facility is pretty dismal
I had to prove that I had a third party contract before you would refund my payment
Wonderful purchase experience. Very transparent buying process with dealer costs upfront Did not have to play hide the ball.
She was very accommodating and helpful, All done Please stop spamming me with this survey
Friendly and thorough in explanation of work being done Quick service and staff shows they care
I do not know Billy Davis my salesperson was Sue. She was wonderful calm no pressure informative. Got me a good deal It was a pleasant buying experience Love my new car
I only waited about an hour for my service to be done The service providers were friendly and prompt in tending to me when I arrived
Janice was extremely helpful and explained all work clearly. She communicated during the time work was being performed.
Service dept very friendly. Janice helped me and was thorough and very nice. Car was ready sooner than I expected. Well done!
My first time there and she explained everything very well to me and helped me with my car needs
Spectacular and friendly The service was spectacular and friendly. They were very accomodating and helped me in every way.
Excessive pressure to upsell or buy more services or trade up. Mostly via text or email. Not from people at the service center
She and Cherry were responsive and able to provide pricing and options, without having to consult with other managers
Everything was great and they did the work quickly. My only comment is that it would have been nice if they washed the car as other car dealers in town do, but I realize that's a lot to ask. ??
Great experience as always! Jeannette is an outstanding service advisor! I will always bring my Subaru to her to service!
Everyone was very helpful, personable and invested in helping me get the vehicle that best fit my needs.
Was one of the best car buying experiences I've had. Dominique made the buying experience easy and quick. She was very responsive and did not play the usual car dealer tricks. She was honest, attentive, and friendly.
Ron Cooper was very responsive online, answered all our questions and always asked if there was anything else we needed. Highly recommend this dealership!
Even though i am from houston.texas—-i was walk in—did not have an appointment—Miss Janice Lopez took me in and help me resolve my problem with the help of her technician—I am very satisfied with their service and i would strongly recomend Hanlees Napa Subaru for their great service and look for Miss Janice Lopez—again thank you for the great service.
Cherry was great from the very first time I talked with her. She was great to deal with especially since most of our contact was by phone and text. She was super responsive.
I have purchased 4 Subaru Foresters from Hanlees and the last two from internet Ron Cooper. He is an easy, straightforward guy to deal with, knows the cars well, and sells at a price generally lower than the competition. And he gets to the price quickly, no imaginary manager in the backroom to get permission from. Pleasure to buy a car from. The finance and warranty manager, Ryan Conrad, is also a pleasure to work with. He will run you several scenarios about the rates and time of loan, tell you clearly how additional warranties work, and does not oversell. You ...
Great place to purchase or service your Subaru. Staff are courteous and efficient.
All went good until I had to pay my bill. I have a third-,party service contract that was not in their computer system , so I have to go back with copies of the contracts to get re-inbursed.
Good. Smooth. Friendly.
Excellent service received by the entire hanlees team
This was my first service visit at Hanlees and for a big 60,000 mi service. Everything from making the appointment to picking up was smooth and easy. Great communication and customer service.
Friendly easy going staff helped make buy a car quick and painless as possible. Good inventory with fair prices
Excellent service and very friendly staff. Keep in touch with updates . Very efficient process and accommodating to needs of customer .
Friendly, professional and efficient interactions. Prompt responses and on time delivery of services with clear explanations.
All staff were very helpful and expedient with the issues I had with my Subaru
Ron Cooper was our salesperson and he was very patient, knowledgeable and easy to work with. This was our best experience buying a car. Filling out all the required paperwork was very fast. Excellent service.
Always great service at this dealership.
Friendly and responsive staff made our new car buying experience very comfortable- thank you!
I love working with the staff at Hanlee’s Subaru. I feel that my local service is the very best possible. A special thanks to Janice for her excellent communication and thorough work!
Awesome service!
Excellent 120,000 tuneup last week…car is running better than ever. The staff was helpful and made sure that everything was done that was needed.
Look No Further, Just walk in, and drive out! Fast, Friendly,Reliable. Simply amazing Service.
Everyone that works there is super friendly and helpful. The loaner car makes it so much easier for me to schedule service, thank you!
Thank you for the sale of your 2021 Subaru. Everyone there was friendly and helpful. I just love my new Subaru. Thanks again
Excellent customer service! Great experience buying my car from this dealership! Thank you!
Friendly Helpful Knowledgeable Attentive Ron Cooper just made the whole experience of shopping for my perfect car a great one.
Helpful and knowledgeable staff, both sales & service. Sales is low key, service is thorough and well explained. And I love Subaru’s!
Great customer service! Ron was amazing and very knowledgeable. Tried their best to get me out fast.
Ron is the best. Really knows his stuff. Great to work with. Good communicater. Hello
Services went well and efficient but always overpriced. Service representative very helpful and nice. I left a couple of messages with the service department and did not receive a call back before the appt.
Good dealership. After visiting several other dealers around my home, I was frustrated. The Hanlees is the best!
Thank you, Victoria! Thank you, Lily!
All the staff at the dealership were so nice and made me feel extremely welcome and taken care of. Victoria was outstanding and made sure I understood how to use the vehicle’s features before I drove it off the lot. I can’t say enough good things about the service I received. Would definitely give them my business in the future!
We recently shopped at Hanlees Napa Subaru and the experience was great. Ron Cooper and his team were extremely helpful, and their friendly and caring approach made the process very easy and pleasant for us. Special thanks to Ron for his great customer service. Ron's very professional and patient. He had all of our questions answered before we bought. And he nicely explained the many "Eyesight and Safety Features" on our new Subaru before we left. We couldn't think of any other dealer with such great service & great cars. We can confidently say we will ...
Maintenance is done in a timely manor and waiting room is pleasant.
Always dependable and thorough plus also convenient. And this small town in Napa that's hard to find.!
Exelent I just can said, that all cuestion that I ask, was answered by the personal, and also the costumer service lady is fabulous .
Excellent, personable service by Janice - thank you! Also appreciated the ease of making my appointment.
Cherry was a pleasure to deal with. Not too much negotiating and was out the door with not too much fuss. The way I like it
Great Service! Great team!
Dealership was clean. Sales people were friendly and informative. Buying transaction was fast. Thank you!
Cherry is the best! Impressed her professional and warm hearted insight! Perfect! Happy!
We were out of town visiting Napa when we had a computer issue. They scheduled us in the very next morning and completed the work same day. Great Service and Great communication throughout the service.
Victoria was very nice and helpful and made the process of trading in our leased Outback very easy. Ryan at the business office was great as well.
Great place to do business!
Servicing agent succintly explained what was done. Waiting area is spartan; could stand improvements to make it more friendly.
Best car dealership I’ve been to. No pressure salesperson and very personable. Friendly employees. Thank you!
I had a great experience at Hanlees Napa Subaru. Originally I was going to the Walnut Creek location, had a 2024 Ascent on order. Nothing negative happened there but unfortunately I had a family emergency and needed a safe vehicle immediately for travel. Knowing I couldn't get an 8 seater 2023 at WC location I looked around and found one at Hanlees. Cherry was great! It was a stress free environment. I didn't even suggest negotiating and walked away with a great deal. I think I was in and out within 2 hours and Cherry continues to check on my satisfaction.
Great service from start to finish. Dominique was our salesperson and she was fantastic. Very efficient, knowledgeable about the car, services, and more. We were in the market to buy a new Forester for almost a year, Dominique stayed in contact but was never pushy and when the stars aligned we made the purchase. The finance manager was great (way better than the previous finance manager) and got through all of the paper work fast, which we greatly appreciated. We'll be back in a few years for our third Subaru purchased from the Napa dealership!
The service was excellent. All personnel were friendly, knowledgeable about my car and were very courteous. Thank you!
Everything was done rapidly, made good suggestion about car care
Very nice staff and customer service. They made the process easy.
I was impressed with my quick visit. Blocked air conditioner hose problem solved in a friendly efficient manner Happy customer@
Everyone was very courteous, helpful, and efficient on our service visit.
Hanlee's has been more than accommodating in every aspect of my new car ownership over the last 6 months. Even though I moved 60 miles away after my purchase they have even gone so far as to come pick up my car and return it the next day to perform a complimentary protective finish treatment both inside and out. Even for this 6 month warranty service, they provided transportation to and from my daughter's employer so she could drop off my car. They have gone above & beyond at every opportunity.
Ramon was so helpful and very kind and understanding, I’m so happy he was there to help me and walk me through the process and understanding what I needed for my car i’m thankful he was the one to help me out and I’m very happy and pleased with my car and the turn out. Will be coming back soon. hopefully he is the one to help me with all my services there.
Hannlee’s Subaru is a very easy dealership to deal with everyone polite and extremely helpful. It is a pleasure doing business with them.
So far so good. I was extremely pleased with the deal I got from Hanlees on my new CrossTrek. I was able to move out my old lease on a Mazda without any issues, and my dealer is now in Napa.
I had an absolutely fantastic experience at Hanlees Subaru in Napa! From start to finish, they exceeded my expectations in every way. I recently had an issue with my car, and I can't express enough how impressed I was with their service. First and foremost, the speed at which they fixed my car was remarkable. I dropped it off, and it felt like they worked their magic overnight. I was back behind the wheel in no time, and my car felt as good as new. The efficiency of their service department is truly commendable. But what truly set Hanlees ...
I would liked more time spent on learning about the features of the controls and automated items. The computer screen is a little overwhelming.
Nice people, professional, take car of car
This dealership is close to where I live. It’s easy to make an appointment, and the service office is nice an accommodative on the phone. I always wait for the service, because they do the work efficiently. We bought our Outback there, and they have taken care of my car as if it were their own.
a service doesn't include checking fluid levels? (windshield washer)? Would have been nice. Otherwise, service was fine & speedy.
Latch mechanism on hatch didn’t work. They got me right in, had parts on site, fixed issues immediately. I’m very impressed with kindness, professional service, and quality of work.
Berto and Genette did an excellent job of explaining the problem I had with my car. Berto found and removed a small rock that was between the backing plate and rotor.
Friendly, efficient. Would have appreciated if they’d have checked the gas cap prior to the $200 testing as it was loose and triggered the check engine light.