Customer Testimonials

Google logo
Google May 29, 2024

I went to see Dominique Sleeper in sales regarding a couple of vehicles I was interested in. She was very welcoming and professional and able to answer all my questions. Very knowledgeable about the different vehicles and the car buying process. There was no pressure or strong arming to get vehicle, which was much appreciated. Will definitely be back when I am ready to purchase. Fantastic customer service.

Google logo
Google May 29, 2024

Went in and talked to Dominique in sales about a couple of cars this weekend and felt very comfortable. No high-pressure sales, just honest Information and helpfulness. Everything that she did was in a professional manner, and we will definitely be back for a vehicle. She’s management material, no doubt.

Google logo
Google May 25, 2024

I always have a positive experience at Napa Subaru Service. The staff is friendly and knowledgeable. They always provide the best service, and I would not take my wonderful Subaru anywhere else. Thank you.

DealerRater logo
DealerRater May 25, 2024

Christian was the best representative of customer service that I have had since buying the car there.

Read at DealerRater

Google logo
Google May 24, 2024

Service department is always accommodating, kind and friendly.

Google logo
Google May 22, 2024

Excellent service department. Shoutout to Christian! He was very informative and made scheduling a breeze.

Google logo
Google May 18, 2024

Even though I got my appointment time wrong, Hanlee’s fit me in and finished my service very quickly.

Google logo
Google May 17, 2024

I have gone to Hanlees in Napa several times now to service my Subaru Outback. I have had a great experience every time. Janette V was especially helpful today, going out of her way to get my problem solved quickly & efficiently. Thank you!

Google logo
Google May 17, 2024

Google logo
Google May 17, 2024

DealerRater logo
DealerRater May 15, 2024

Cherry Cubangbang reached out to me about my interest in buying a Subaru Forester. She was excellent in meeting all my needs. Hanlee's made the buying experience smooth and easy, quickly getting my new car ready to leave when I completed my paperwork which included a quick price for my trade-in. Hanlee's was great and they exceeded my expectations, I only wish it was closer to where I live in Petaluma. I refuse to deal with the Subaru dealer in Santa Rosa due to horrible experiences with sales and service. I'll drive the 30 miles for great service ...

Read at DealerRater

Google logo
Google May 14, 2024

Great Service

Google logo
Google May 14, 2024

Google logo
Google May 13, 2024

SO SO SO nice, helpful, and communicative. Ideally, I’ll never have to get my subie serviced again, but I’ll definitely return here no question if I need to.

Google logo
Google May 12, 2024

Outstanding customer setvice!

Google logo
Google May 11, 2024

Google logo
Google May 10, 2024

Best all around dealer I have ever worked with.

DealerRater logo
DealerRater May 10, 2024

We have confidence in this dealer ship. We bought our last car from them , thank you

Read at DealerRater

DealerRater logo
DealerRater May 10, 2024

No real pressure and they worked with us and we were happy with our purchase.

Read at DealerRater

Google logo
Google May 10, 2024

Excellent service

Google logo
Google May 9, 2024

DealerRater logo
DealerRater May 8, 2024

The mechanic was kind,professional, and did a great job, going above and beyond what was required.

Read at DealerRater

Google logo
Google May 8, 2024

DealerRater logo
DealerRater May 7, 2024

Kevin was fantastic l. He was helpful, polite, knowledgeable, and efficient. I look forward to working with him again.

Read at DealerRater

Google logo
Google May 5, 2024

DealerRater logo
DealerRater May 5, 2024

Service representative is very friendly and thorough. Sometimes the service to the car is sloppy, this time the mechanic forgot to reset the electronic system in the car. After the service it continued to state I was due for a service. Another device I had, the fluids were not filled even though that was part of the service, these instances makes me feel like I’m not getting what I am paying for mechanically. The experience with front of house was fantastic and I always appreciate the free pick up service to get to work.

Read at DealerRater

Google logo
Google May 3, 2024

DealerRater logo
DealerRater May 3, 2024

cherry is a go to person from intial call to following up from inevntory to otd pricing. she helps us find a right vehicle at right price. actually due to her excellent customer service we drove 60 miles away to purchase this vehicle. Evebthough we had 2 subaru dealerships within 10 miles both had horrible customer service. we are greatful for cherry and would higely recommend napa subaru to anyone who is looking for new or used vehicle in todays market. thank you Cherry Cubangbang

Read at DealerRater

DealerRater logo
DealerRater May 2, 2024

Everyone was kind and professional. All had smiles on their faces and seemed unfamiliar with the word "no".Thank you Dominique, Victoria, Yvonne, and Ron

Read at DealerRater

Google logo
Google May 1, 2024

Dominique has been incredible. My mom went to another Subaru dealership and wasn’t given the level of service she expected from Subaru. She still wanted a Subaru so decided to drive to Napa instead. Ive been with her during the process. She is incredibly knowledgeable, patient, kind and very pleasant to be around. She’s never felt rushed and has responded to many text questions in a timely manner. Highly recommend

Google logo
Google Apr 30, 2024

Google logo
Google Apr 29, 2024

DealerRater logo
DealerRater Apr 28, 2024

Josh was friendly, knowledgeable, and a pleasure to purchase from. We had a wonderful experience from initial inquiry to purchase.

Read at DealerRater

Google logo
Google Apr 26, 2024

I have the best help every time i brought my forester Jeanette is the best and the whole team was amazing! I wouldn’t bring my car somewhere else .

Google logo
Google Apr 24, 2024

Great dealership with a great team. Highly recommend them.

Google logo
Google Apr 20, 2024

Google logo
Google Apr 19, 2024

The only spot I trust taking my Subaru, they always take the best care of my car and ensure I have a way to get about my day if they need to keep my car. My past experience was wonderful, they solved the issue with my Forester and had me back on the road same day!

Google logo
Google Apr 17, 2024

Handled my request In timely fashion,,, courtesy ride to & from,,,, im pleased,,,, however , left message for a call back regarding a parts request,, No call was returned,,,,,

DealerRater logo
DealerRater Apr 17, 2024

New service mgr. Kevin was very pleasant and professional, he did a great job in helping us and got our vehicle out ahead of schedule.

Read at DealerRater

Google logo
Google Apr 17, 2024

Google logo
Google Apr 16, 2024

Hanlees Subaru is my go to place for service. They are efficient, high quality, and excellent customer service.

Google logo
Google Apr 16, 2024

Google logo
Google Apr 15, 2024

Great team! Great staff!

DealerRater logo
DealerRater Apr 15, 2024

Best car buying experience yet. I am 58 and have done more than my share of car shopping over the years. This latest experience was wonderful with a lack of pressure and a friendly sales associate I know this dealership will be my first choice for future car shopping. I recommend checking them out.

Read at DealerRater

Google logo
Google Apr 14, 2024

Google logo
Google Apr 13, 2024

Ron Cooper was fantastic. Honorable and trustworthy, great communication, and very efficient with my time.

Google logo
Google Apr 9, 2024

Google logo
Google Apr 9, 2024

Google logo
Google Apr 3, 2024

Service area always accommodating for appointments and pleasant

DealerRater logo
DealerRater Apr 2, 2024

Ron was great! I wish that the $4000 off promised by email was honored. It wasn't and the prior manager, Billy, offered that. Can you make good on that now?

Read at DealerRater

DealerRater logo
DealerRater Apr 2, 2024

Salesman Ron Cooper is very good! I did have issue with the new Finance person not being trained completely. That is the general manager at fault for making it take twice as long due to needed on my time training

Read at DealerRater

Google logo
Google Apr 2, 2024

Google logo
Google Mar 31, 2024

Quick service. Very professional and friendly. I feel very confident they will take care of my car needs.

Google logo
Google Mar 29, 2024

Google logo
Google Mar 29, 2024

Google logo
Google Mar 27, 2024

No frills, just straight forward customer service and no pressure sales.

Google logo
Google Mar 27, 2024

Google logo
Google Mar 25, 2024

Comfortable, no pressure environment in which to buy a car Salesman was informative and very helpful throughout the entire process

Google logo
Google Mar 25, 2024

Very easy to work with.

Google logo
Google Mar 24, 2024

Great customer service!

Google logo
Google Mar 24, 2024

Google logo
Google Mar 21, 2024

Great experience, very accommodating and helpful as well as very polite.

Google logo
Google Mar 21, 2024

Small, older dealership, but no nonsense. Saw the car and price on-line, at a much better price than in Marin. The process was straightforward. Car buying is getting easier. I just wish the dealer organization would figure out how to generate less paper to sign. It’s not a rub on the dealer.

DealerRater logo
DealerRater Mar 20, 2024

Excellent service and care in repair service center. Noemi took are of everything and set my mind at ease. Lui found and explained our problem. We were able to enjoy the rest of our trip and continue home safely.

Read at DealerRater

DealerRater logo
DealerRater Mar 20, 2024

On vacation experiencing car trouble is no fun. Noemi set my fears to rest handling everything! Lui found problem and we were back on road! Thank You!

Read at DealerRater

Google logo
Google Mar 19, 2024

bought my forester there. They know what's needed and when. great service department!

Google logo
Google Mar 18, 2024

They are always super knowledgeable and helpful! Everyone is so nice and gets the work done in a reasonable time

Google logo
Google Mar 18, 2024

pleasant shopping experience

Google logo
Google Mar 18, 2024

Google logo
Google Mar 16, 2024

Google logo
Google Mar 16, 2024

Amazing help very high quality people who go above and beyond to get your issue taken care of. My husband was having surgery out of town and they helped me get him and I get home. They made myself and my husbands trip home without any issue!

Google logo
Google Mar 16, 2024

Google logo
Google Mar 16, 2024

Cherry was great! attentive clear and helpful. Thank you

Google logo
Google Mar 15, 2024

Google logo
Google Mar 15, 2024

Google logo
Google Mar 15, 2024

Google logo
Google Mar 13, 2024

DealerRater logo
DealerRater Mar 13, 2024

My husband dealt with them for this service. We love everyone there! Very, very professional.

Read at DealerRater

Google logo
Google Mar 12, 2024

DealerRater logo
DealerRater Mar 8, 2024

Excellent pricing, knowledgeable salesperson, very easy transaction. Excellent pricing, huge vehicle selection, knowledgeable and communicative salesperson, very easy transaction.

Read at DealerRater

Google logo
Google Mar 7, 2024

Google logo
Google Mar 7, 2024

The service experience was outstanding as usual!

Google logo
Google Mar 7, 2024

Noemi was patient and explained things in detail. This was in start contrast to my experience a month ago. Apparently many of the staff have been replaced

DealerRater logo
DealerRater Mar 6, 2024

The best car buying experience I have ever been involved in Dominique made it the most relaxing experience

Read at DealerRater

DealerRater logo
DealerRater Mar 5, 2024

Efficient, professional, and friendly service. My car was bought in 48 hours after I first contacted them.

Read at DealerRater

Google logo
Google Mar 3, 2024

We had a wonderful experience purchasing our new Subaru at Hanlee’s Subaru in Napa. Ron Cooper, our Sales Representative, was fantastic! Responsive, friendly, informative, and low pressure. Always there when we needed him pre-sale, during the purchase experience, and post-sale. And always friendly, happy and low pressure. Subaru’s are great cars, and Hanlee’s is a great dealership. Couldn’t recommend them, and Ron, more!!

Google logo
Google Mar 3, 2024

Google logo
Google Mar 2, 2024

Great job guys, thanks Dominique You made it happen , I am enjoy every minute I drive my car

Google logo
Google Mar 1, 2024

They were very thorough and super friendly. Jeff and Jeanette are the best! My car runs like she is brand new. Kudos to your whole team! Thank you for fixing Zelda 🙂

DealerRater logo
DealerRater Mar 1, 2024

Overall, I am pleased with the service here, I do have one issue though: I bring my car to you for all service and recently the service was for the 120k mile service which apparently includes flushing the brake fluid. The thing is I just had that done last year and it wasn't cheap so why aren't you, the dealer catching that? That is the whole point of me bringing car to you- this was an expensive service and even if I had save a couple hundred dollars, that would have been helpful.

Read at DealerRater

Google logo
Google Mar 1, 2024

Fantastic Staff and service!

Google logo
Google Mar 1, 2024

DealerRater logo
DealerRater Feb 29, 2024

Easy to work with, knowledgeable, considerate, friendly and gave me a great deal. Excellent experience.

Read at DealerRater

DealerRater logo
DealerRater Feb 29, 2024

Friendly, knowledgeable, helpful. Ron, Victoria were excellent at their jobs. Checking on us asking questions that helped us get a better understanding of the process and to be sure that the vehicle we were getting met our needs

Read at DealerRater

DealerRater logo
DealerRater Feb 28, 2024

Brought in my car for routine maintenance. Staff was friendly and service was quick and thorough

Read at DealerRater

DealerRater logo
DealerRater Feb 26, 2024

Efficient, helpful, nice, professional Service desk went to 11 just like Spinal Tapp All good

Read at DealerRater

Google logo
Google Feb 25, 2024

They are always very friendly, helpful, and I find they are thorough in their service repairs.

Google logo
Google Feb 25, 2024

Google logo
Google Feb 23, 2024

DealerRater logo
DealerRater Feb 22, 2024

Always professional & honest. Just takes too long. I would like to get in and out in 1 hour.

Read at DealerRater


Leave Us A Review