Customer Testimonials
I just purchased my first Subaru, and worked with Michael Tovar through the process. He was absolutely fantastic to work with, he answered all of my questions with patience and grace (I had a lot of silly questions!) and stayed in touch while I waited for my Forester to arrive from transit. I'm super happy with my experience here and would absolutely recommend this Subaru dealership above all others in the Bay!
Michael is the best!! He was so gracious and helpful in purchasing our new vehicle. And extremely patient in explaining all of the features. Mike made all the paperwork go so smoothly and seamlessly. Thank you!!!
Michael was super helpful and transparent about the used CR-Z we purchased. Very kind and genuine staff. Overall an amazing experience! Thanks so much guys!!
Paulina was great. Very pleasant and chill experience in purchasing my car. No pressure and got me on my way with ease. Glad to send people her way; she made the process easy
We were very well treated by Paulina. She was courteous and very professional in consulting us about the different Subaru models. We highly recommend Paulina.
⭐⭐⭐⭐⭐ Had a really great experience at Hanlees Napa Subaru! Christian Oligo was awesome from start to finish. He was super friendly, welcoming, and take care my 2023 Subaru Impreza, as it was his own car. He was an amazing host and made the whole experience so amazing. Definitely recommend Hanlees Napa Subaru, and if you go, ask for Christian! You can tell he genuinely cares about his customers. Thanks again for the great service, Christian!
Just had a major service, including new brakes and tires. Christian, in service, was very helpful to ensure I received good pricing, and great, fast service!
Christian is the very best. I have been coming here for years and he has been the best out of everyone! Do not loose him! Excellent customer service, always goes out of his way for us. Prior to him being there it was not great, not horrible, but far from the level of service that Christian gives his customers.
Christian was very kind and helpful during my service appointment. I appreciated his transparency with pricing and my car’s needs.
I had a great experience buying my new Subaru crosstrek. Paulina the sales consultant was very helpful, stayed with me in touch consistently until my car arrived while helping me to secure a fair deal. Thank you so much to you and Mike the manager for getting the lowest APR rate possible. I absolutely love my car!
I was very interested in a vehicle at this dealership and reached out to them about it. The following day, I let them know that I had secured financing through my credit union and scheduled an appointment to see the vehicle that Sunday.
A couple of days after I had already scheduled to come see the vehicle, the dealership decided to raise the price of the vehicle.
I took the time to contact them, secure a loan through my credit union, and schedule an appointment to see the car, only to have them increase the price just a few days ... Read More Google - Oct 28, 2026
This was one of the best car buying experiences I’ve ever had. Easy, fast and friendly. Mike and his team which the extra mile to find us the perfect car. Great service staff! Thank you to the entire team.
I just wanted to share how happy my parents and I are that we saw the sale on a 2024 Crosstrek, and went to Hanlees to check it out. Our sales staff Michael and Paulina greeted us kindly and got the used cars we were interested in right away and had me take the car I liked for a spin. It felt like a solid car, plus they had a poster from Consumer Reports saying it was a top pic for reliability and safety! That made me really happy and made me realize this was the car for me! Michael was ... Read More Google - Oct 20, 2026
Paulina was exceptional!!
I’ve been bringing my Subaru to Hanlee’s since 2016. Never a bad experience. Ask for Christian! He’ll treat you right 👍🏼
Paulina and the rest of the team at Hallees Napa Subaru were great to work with. They aren't pushy and they understood what we wanted
Paulina is an absolute gem. She’s so caring and goes above and beyond! She stayed on top of communicating with me and my husband. She’s very knowledgeable in all Subaru and is just overall the best kind of salesperson the dealership can have. I feel like I made a friend when I worked with her. Thank you Paulina
Really appreciate how helpful their service team is, especially Christian!! Always friendly and responsive!
I recently went to Hanlees Subaru in Napa and was helped by Michael and Michael! They were so super helpful and I feel good about my decision. They were reasonable and respectful. Happy to be a Subaru owner!
Great customer service in this dealership, especially the Service Department! The service advisor, Christian Oligo, was very helpful and provided clear explanations on what services was needed for my car. He is customer focused, and an asset to this dealership. Great experience!
Christian Oligo has been super helpful! Thank you!
Our experience with Hanlees Subaru was great from the very first communications with Paulina to leaving in our new Subaru Ascent. Paulina was very efficient and reaching out to us the week prior to our purchase to sitting in the vehicle and helping us understand the features. The finance department was also great and not trying to push us or persist in anyway. Even though it was a 4 hour drive for us, we would definitely do it again. Thank you Tracy and Lonnie Ward
Just left my 36k mile service. It’s always a pleasure to see Christian at the service desk. Affable, knowledgeable and extremely helpful
Went in for an oil change on Tuesday and Christian my service advisor walked me through the whole process. He explained everything that came up on the multipoint inspection and gave me realistic timelines on when I should get things taken care of. Not once did any suggestion seem forced or tried to up sell me on anything. An honest service advisor, as long as he's there I'll be coming to there for my services
⭐⭐⭐⭐⭐
I have two Subarus, and after my experience at Subaru Napa, I know I’ll be coming back here for all my service needs!
I met Christian Aligo in the Service Department during the first service on my new Subaru, and he was absolutely wonderful. I came in for an oil change, filter change, and tire rotation. I had misunderstood some of the services and charges, but Christian was so patient, explained everything clearly, and really took the time to work with me.
He was also incredibly thorough and noticed a nail in my tire and made sure it was ... Read More Google - Sep 29, 2026
Christian was amazing helped me find the right job for the car when I dropped off. No hassle. Straight to the point and with a smile
Pay attention in the finance office! I didn’t realize there were two warranties added to the total cost of my vehicle totaling 7000 extra dollars. I did not discover this until two days later my fault these were added without my consent or my approval. Make sure you read everything slowly Ron my salesman was terrific. He waxed the car three times to make sure it was spotless before I took possession. Can’t say I would recommend this dealership based upon my finance office experience.
I always receive excellent service from Hanlees Subaru. Service advisor Christian Oligo is a top reason why I love having a Subaru--he makes sure I am perfectly satisfied with every visit. He is thorough, kind, patient, and always on top of things even at the busiest times in the service department, like today. I want to thank Christian for all the positive energy he brings to customers every day. Sincerely, Christine Bettencourt, proud owner of a 2018 Subaru Forester. I love my Subaru!
Christian at Hanlees Subaru is an exceptional representative of the dealership. Every interaction I have had with him has been outstanding. He is consistently professional, friendly, cheerful, and genuinely committed to finding solutions.
Most recently, I called because I was experiencing respiratory issues and urgently needed my cabin air filter replaced. Although I asked to come in that same day, Christian immediately found a way to accommodate me and personally made certain that the problem was handled. His response was compassionate, efficient, and far beyond routine customer service.
Christian has a rare ability to make customers feel both valued and ... Read More Google - Sep 16, 2026
Christian was amazing and super helpful when I took my car in for an unexpected service.
Paulina was amazing. She made the process smooth and comfortable. We will definitely be recommending!
Paulina in sales in great, she is nice young lady.
We’ve been bringing our Subaru Ascent in for service for the past few years, and Christian Oligo has consistently taken great care of us. He’s professional, responsive, and makes sure we always know what’s going on with the car while it’s being serviced. The whole process is always smooth, and we really appreciate the level of service he provides. Christian is definitely someone we trust and enjoy working with.
Christian Oligo has been helping us with our Subaru Ascent for the past few years, and he’s always been wonderful to work with! He’s incredibly helpful, friendly, and always keeps us updated throughout the entire service process. We really appreciate how easy he makes everything and the great care he takes of us and our car. We always know we’re in good hands with Christian!
I got to meet just the coolest person today. Paulina she helped me to find the perfect car for me.She made the whole process quick and painless.She explained to me how to operate the car. She hooked up my phone for me and she was just a joy to be around. Much love Miss Paulina
Another great experience at Hanlees Napa Subaru with Christian in the service department. He helped me with an issue involving my CV axle. Christian and his team were professional and friendly, and they were able to work on my car right away. I truly appreciate Christian and his technicians for their excellent service.
Brought my 2024 Forester for sevice & decided to test drive a premium hybrid Forester. Wow what a great car . Could not past it up ,so traded in my 2024 Base Forester for the premium hybrid. So glad I did . I ask Michael for a test drive & after a test drive was sold. Michael was very helpful and answered all my questions. Got a good traded ln & able to get my loan with my cu . Mike the closer was very helpful and nice to work with too . The service department is great too .
We've had to take our 2021 Outback in for engine light issues twice recently and dealing with Christian both times made everything easier and better. His friendly, good natured personality and detailed level of communication provided has been wonderful. Honestly it's on a higher level than you'd expect in the auto service/repair business as a whole and we appreciate him a lot.
Absolutely wonderful experience with Christian. He’s professional, friendly, knowledgeable, and genuinely went above and beyond to make sure everything was taken care of. He kept me informed throughout the entire process, answered all of my questions, and made the experience feel completely stress free!
Even though I did not make a purchase from this dealership, I had a wonderful experience in speaking with a member of their sales team, Paulina. She was very responsive, easy to talk to and straight to the point without giving me any runaround. She was very helpful and quick to call back. In my two weeks of searching for a Subaru I had the best experience speaking with her. Highly recommend!
30k service=$1200 FYI
my daughter needed a newer car after looking around she found one car that matched her likiness, Paulina was really helpful with questions we had and helping us throughout the process, Mike was also really good when completing the purchase process and doing his best to get us the lowest interest possible. Would definitely recommend them, it was great working with them. Paulina habla Español tambien y pudo responder algunas de mis dudas y preguntas para poder comprender mejor las respuestas.
Michael Tovar gave us excellent service in the purchase of a car at Napa Subaru.
This is the 4th Subaru I've purchased from Hanlee's and I cannot rave ab out them enough. Ron, Victoria, and Mike run like a well oiled machine. I was able to order my car, received updates as it was in transit, answers to a lot of questions prior to arrival, super smooth pickup process. If you want a Subaru, Hanlee's is worth the drive.
My 2026 Outback hit a cone and bent a drive shaft shield. They took it in right away, told me my options, and got me out of there within an hour. Super friendly dealer. Kevin and Luis helped me out. Will stop by if I’m ever in the area and in need!
Came to pick up some parts that were ordered, and they couldn’t find one of two part. UNITL I POINT OUT THE PART WAS ON THE TOP SHELF. The parts guy doesn’t know how to greet, and makes you feel your bothering him.
I don’t write reviews often, but I’ve always had such great experiences with Hanlees Napa Subaru. Everyone is so friendly and efficient, especially Kevin and Christian. Give these two a raise!!
I never leave any reviews but I have to say that people must know that this place is amazing. I bought my vehicle almost a year ago, The sale persona is Cesar he helped in every possible he answered the one million questions I had, my car was taken back to the dealership over some concerns I had, I called Cesar and he set everything up for me to bring the vehicle in
Christian was the person in charge of the service to my vehicle, he made sure to introduce himself and told me he would take care of the ... Read More Google - Jul 17, 2026
Christian and Kevin are fantastic! They always take care of anyone who walks (or drives) through that door. They are professional, respectful, and especially patient when explaining what services your car needs (especially when big fixes are needed). You can absolutely trust them with your car and they with keep you updated through every step.
Paulina was very easy, helpful
I cannot express enough how fantastic the service is here Christian and Kevin and all of the other members of the service department have helped me with professionalism and kindness each time i visit Italy helped me with the loaner vehicle and was also a pleasure to deal with. I always feel remembered and well taken care of each time i visit Thank you Hanlees Subaru!!!!
Christian in the service department has to be the most professional, patient, and accommodating service manager I have ever met. He greets every customer with a big smile and a warm welcome, making the entire service experience smooth and stress-free.
Unlike other places where I've had my car serviced, Christian never makes you feel rushed. He takes the time to explain everything clearly and in a way that's easy to understand. I have a few issues that need to be fixed on my car, and he has been there to help me every step of the way.
I ... Read More Google - Jul 8, 2026
Bought a WRX from there today Paulina was great to work with and they gave me a great deal on it!
If you're looking for a car buying experience that actually feels good, go to Hanlees Subaru of Napa and ask for Ron Cooper or Mike. I recently purchased a 2026 Subaru Forester Hybrid there, and from start to finish it was one of the most pleasant dealership experiences I've had.
Ron and Mike were knowledgeable, patient, and genuinely helpful — never pushy, never trying to steer me toward something I didn't want. They took the time to answer every question and made sure I felt confident in my decision. That kind of no-pressure approach is rare, and it made ... Read More Google - Jun 24, 2026
Terrible scammy sales tactics. They tried to convince me that i needed to buyout my leased Subaru through them. They gave me a price about 2k over buyout, and stopped responding after being called out. Avoid at all costs, there's better dealers out there, one long drive for the purchase to not get ripped off is well worth your time. All the service centers suck, so it doesn't matter where it's purchased.
Ron and Cesar at Hanlees Napa Subaru provided a positive experience when purchasing a new vehicle. Ron was professional and knowledgeable. The process was stress-free and transparent. He answered all questions without pressure. Cesar was also fantastic, keeping things organized. For a smooth, honest, friendly and offered a great deal during the buying experience, ask for Ron, Cesar and Victoria
There customer service is worst.
We have bought two cars from Hanlees Napa Subaru. Their sales team is amazing, their sales manager and her husband, Ron, are fabulous. They were such a pleasure to work with and we would continue to buy from them. I would give the sale department 5+ stars. Unfortunately, the same can not be said about the service department. We had a warranty appointment scheduled, the parts were ordered and had arrived. A phone call to their service department confirmed the parts were in, and we confirmed our appointment. My husband shows up with our car, waits for two hours and notices ... Read More Google - Sep 12, 2025
I set up an appointment on 9/4 because my 2022 Subaru Crosstrek was not blowing cold air. Apparently a common problem with a google search. The day before on 9/3 I called service and asked if this repair would be covered under my warranty. I paid the $3k for the warranty. I was told that the car would have to be inspected first to determine what the problem was before they would know if the repair was eligible under warranty. I asked what the inspection fee was and was told $225. I came to my appointment with Kevin at 9:45am and was 15 minutes early. ... Read More Google - Sep 6, 2025
I walked into Hanlees Subaru Napa with a $50k budget in cash and a current loan balance of -$8,000, giving me about $42k to work with on a new car.
I had my eye on the Forester Sport, listed at $41k MSRP. Abdul (great guy, very helpful) mentioned a Labor Day sale that brought the price down to $37k MSRP. After a test drive, I loved the car and was ready to make the deal.
But when the final numbers came back from Mike the GM, things took a wrong turn. With taxes, fees, “maintenance packages,” and a pile of ... Read More Google - Aug 28, 2025
I’ve had cars for more than 40 years and this was by far the worst service I’ve received. They turned a slight oil seepage into a leak and couldn’t fix it on repeated visits. They forgot to reset sensors after “fixing” them. They missed a faulty control arm. They severed the ground strap to my battery when “repairing” my brakes. Then they refused to call me when requested by Subaru corporate.
I've been dealing with Hanlees since 2013, across 3 different Subaru vehicles. Today I brought my outback in and they attempted to charge me $160 for an oil change. I said absolutely not, that's not what it costs, and I don't want a tire rotation. He replied that it's definitely $160 for filter and oil. That is life insurance level scamming. This dealership has obviously gone full service scam. Avoid them like the plague, I will never deal with them again.
I had an excellent experience leasing my new Subaru! The process was smooth and straightforward, with clear communication and no surprises. The entire staff was knowledgeable, patient, and attentive, ensuring I found the perfect vehicle to meet my needs. I couldn’t be happier with my new car and the top-notch service I received. Highly recommend!
Awesome staff and excellent service! I am a satisfied customer and I will keep on coming back.
Went to Hanlees for a car for my daughter. Found the perfect car & they made the process smooth from start to finish. Ron Cooper was the salesperson we worked with, along with Victoria Young & Mike in Finance. Will only be buying my cars from them.
Great Service! They took care of my car! My car now is in great shape!
Kevin in service and Daniel the tech were great! Highly recommended to anyone looking for subaru maintenance
Quick in and out of my complementary auto check up survey. Nice waiting area with coffee and snacks.
The Hanlees staff is a pleasure to work with. Ron our salesman is professional and knowledgeable about the different cars and features. He made our purchase easy and not at all stressful. We have purchased several Subarus from Hanlees and always leave knowing we made the right choice in dealerships and cars.
Customer service was on point! Quick and efficient service done on my vehicle. Communication was great!
The staff is great to work with. No pressure to purchase anything extra (though it is a good idea for peace of mind). Lots of choices and reasonable financing. I do like that on Subaru donates to various charities on behalf of their customers, they customer gets to choose where Subaru donates.
Everyone from service department to finance to sales rep were personable and professional. Explaining Bells and whistles was especially appreciated.
it was a great experience here as buying a new vehicle can be a stressful experience. Ron Cooper was the absolute best salesperson we have ever worked with in 50 years of buying cars! He went above and beyond in getting us the exact make and color we wanted! Yvonne Sturton was the best Finance Manager we have ever met and worked with . She is very knowledgeable and put us at ease with her demeanor, an absolute pleasure! We were very lucky to have had her !
All of the staff were friendly, efficient, and courteous. The service was performed as promised! Thank you!
Great service, extensive inventory, and very reasonable pricing. It was worth the hour drive to get there.
Great employees to work with. Made me feel good to be part of the Subaru family
Awesome place, they answered a lot of my questions on the phone over the course of a few weeks so that she. I made the hour drive there I knew I was leaving with the car I wanted paid for the way I wanted to.
They made a mistake yesterday and apologized, but need to know their products better. They told me my car had Bridgestone tires which were badly worn and gave me a picture of them. My car has Yokohama tires and the tires were fine. They got someone else’s tires mixed up with mine.
Very pleased with Hanlees Subaru, fixed our rear hatch issue which Fairfield Subaru couldn’t thanks
Ron was a fantastic salesman very knowledgeable about the car and its features. There was more pressure from the sales manager than we would have liked and it felt a bit like we were being rushed to agree without more time to review what was being strongly recommended.
They started on time and took us to a restaurant . We decided to walk back and by the time we got there, the car was done
Everyone was professional, friendly, personable, well-communicative, and thorough! And there was a “shop dog,” Belle, present to pet while awaiting paperwork processing. Overall great experience!
You guys are the best in Northern California, the best Subaru dealer in California and up the good Job
Brought in our 2017 Crosstrek. Service manager took care of the vehicle as usual, fully checking over things and replaced parts as needed. He noted our battery needs cleaning ($120). I get the price... this requires pulling the battery with a proper memory-keeping device for vehicle electronics. Then actually cleaning up and putting everything back in... it takes time. Getting the vehicle home, I took off the red plastic cover from the positive battery pole... yes.... corrosion that I never noticed before. I bought a special battery cleaning spray and thoroughly cleaned it up, put on anti-corrosion rings (without disconnecting) and now ... Read More DealerRater - Nov 3, 2024
Great communication and great service too. Highly recommend to friends and family. Friendly and helpful.
Great service! And they had good recommendations for a place to have lunch while I waited for my car to be serviced
It was a great experience dealing with Hanlees Subaru. The people were very friendly and very knowledgeable about the cars. Their car prices were the best that I found. I would definitely recommend them
Christian and Luis did a great job on my vehicle. Couldn’t be be any happier
Christian at the service center is a great and wonderful staff! He took care of my forester!
I was in the market for a new car, and after whittling down our list to a handful of vehicles, my wife and I decided to go with a 2025 Subaru Legacy.
I saw a premium model at my local dealer. Unfortunately, none of the dealers in the greater Sacramento area were really willing to work with us on the price or custom order one.
I bought my first car years ago at Hanlees Toyota in Davis and messaged the team at Hanlees Subaru in Napa. Cherry was amazing from the beginning. The process was quite simple, and within minutes, they ... Read More DealerRater - Oct 26, 2024
Always nice to deal with. We feel safe at Hanlee Napa. This is our third purchase here in 20 years.
They were very knowledgeable and patient with my process of buying my Forrester. I appreciate the deal we settled on and the information that I received in answering my questions.
Whether you are looking for a new or used Subaru, I **highly** encourage you to check out Hanlees in Napa. I drove 2 hours (from SJ) to buy my certified pre-owned Ascent and, after my experience, I would drive twice that and more to work with their team again (for reference there are at least 3 Subaru dealerships near my home). From setting up my appointment with Cherry, to driving and checking out the car with Ron (salesperson and super knowledgeable about car tech), to purchasing the car with Mike (super kind and efficient head of Finance), to getting a training on ... Read More DealerRater - Oct 19, 2024
Ron was courteous and professional and very easy to work with. He found the car we wanted and at a fair price. This is the 4th car we have purchased from your dealership
Always service oriented and appreciate the ride home! Fair prices and let Me know the next service needs
We are very happy with our experience with Napa Subaru the staff is very helpful and professional.
Hanlees Napa Subaru provides great service. Their advisors and technicians performed the required service for my vehicle and also let me know about other issues that need to be addressed - but no pressure to perform the extra service during the same visit.
Kevin is my service guy. He’s amazingly helpful and handles everything for me. Appreciate his help and positive attitude.
They were Courteous. Concerned on the on giving good service. Respectful of the time I had to spend waiting.
Professional, friendly, organized, great communicators. Top notch staff! I love this place. I highly recommend.